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I encouraged Compaq to provide several online services for consumers so they would understand
that the corporation was looking after their best interests and not just trying to push boxes.
These Do it Yourself guides were an important part of the mix that complimented the
How to Buy a Computer area I also designed. This is a system of modular, step-by-step, interactive and animated displays that teach users how to take care of any computer system (not just Compaqs) themselves. The topics currently include:
Each guide gives textual and visual information so the reader can see it isnt that hard at all to upgrade or extend the functionality of their machines along with advice for ensuring safety and comfort while using them. The user can repeat the animated step, go backwards and forwards and even print out the entire lesson at the end of each. Using Shockwave Flash ensured that each guide loaded very quickly, the graphics were smooth and clear to allow optimum understanding and could even be zoomed in for finer details.
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